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5 Critical Things You Should Know About Your Lighting Warranty

By
Hope Energy Group
,
on
June 26, 2018

LED lights are expected to last a long time (up to 70,000 hours), so you want to know that you're protected if something goes wrong. 

That's why warranties are so important. 

A warranty is like a safety net for your purchase: Even though you probably won't need it, it's nice to know it's there. 

However, warranties can vary greatly by manufacturer and installer. Let's talk about 5 things you should know about your lighting warranty. 

How long is the warranty good for?

The length of the warranty is known as the "warranty term". Lighting warranties can range from 1 year to 5 years or more. Less commonly, warranties may be stated in hours of operation (for example, 5 years or 25,000 hours of operation).

Good lighting manufacturers stand behind their products, which is important for LEDs that are meant to last for years. At Hope Energy Group, we align ourselves with manufacturers who share our philosophy that our product is our word.

Which products are (and aren't) covered?

Most manufacturers offer a warranty that covers repair or replacement of their products. In addition to lamps, you'll want to ask your installer whether components like drivers, ballasts, and sensors are covered.

How does the warranty work?

Now that you know what's covered, what happens if you notice a problem with your new lighting?

If your warranty covers repair and replacement, your lighting will typically be fixed at no cost to you.

However, there can be some paperwork involved in making your claim. Lighting manufacturers may request copies of proof of purchase, documentation of the problem, and/or photos. The manufacturer may also require you to return the product.

We know dealing with warranties can be a hassle. So at Hope Energy Group, we act as your conduit to the manufacturer if there is a warranty issue.

What can void the warranty?

A warranty is the manufacturer's promise to make repairs if their product fails. That said, warranties also imply that you'll follow certain terms and conditions to keep from voiding the warranty. 

There are a few pitfalls that can void your warranty:

  1. Not hiring a certified or licensed contractor to install the unit or make repairs. Unfortunately, faulty wiring or improper installation can lead to early burnout or malfunction.
  2. Not registering your lighting and the warranty with the manufacturer in the required amount of time
  3. Not using approved replacement parts
  4. Not using the product for the purpose for which it is designed.

Is labor included?

Most manufacturer warranties only cover the product — not the labor and installation. 

In addition to the manufacturer's warranty, your installer should be willing to stand behind their work. This offers you protection in case the product is damaged during installation or problems develop due to an installation issue. 

However, installation warranties differ greatly from contractor to contractor. Some installers may not guarantee their work at all. 

Our goal is to make you a happy and satisfied customer, so we fully warrant our installation.

Let us help you get started with LED lighting confidently. Give us a call at 855-733-4673 or contact our team today.